Frequently Asked Questions

  • What is a Credit Report?


    When you apply for credit facilities, banks and financial institutions often verify your status with credit reporting agencies like CTOS to provide them with your credit history to help them evaluate your application. Likewise, individuals and businesses can turn to CTOS to check and monitor their own credit profiles and that of others before committing to important financial decisions.

  • What information is in a MyCTOS Report?


    A CTOS Self-Check Report is comprehensive, detailing identity verification, business exposure, directorships and business ownerships. It also contains details of legal actions, case statuses as well as bankruptcy information. Finally, the report also includes subject’s comments (if applicable).

  • Where does CTOS get the information from?


    CTOS collects information from various public sources that include:

    • National Registration Department (NRD)
    • Registrar of Societies
    • Publications of legal proceedings and notices in newspapers and government gazettes
    • Companies Commission of Malaysia (CCM)
    • Malaysia Insolvency Department
    • Subsribers’ contributions of litigation records


  • How can I get a MyCTOS Report?


    You would first need to register in order for you to obtain your CTOS User ID. Once your CTOS User ID is activated, you can access your report at anytime over the Internet or via the CTOS smartphone app.
    You can get more details and register by visiting our MyCTOS page – click here.

  • Does CTOS decide whether to approve my loans and credit applications?


    No. CTOS only provides credit information to our subscribers. Any decision regarding the approval or rejection is done by the lenders themselves.

  • My loan has just been rejected and I was told it is a CTOS issue. Why?


    There might be something in your Credit Report that needs your attention. You would need to obtain a CTOS Self-Check Report to ensure your information is accurate and up to date.

  • What if the information in MyCTOS Report is wrong? What can I do?


    It is your right and responsibility to update the information in your CTOS Self-Check Report. All you need to do is contact our customer service representative at 03-2722 8833 or [email protected] and explain your concern. The officer may require you to provide documentary proof of settlements or conclusions i.e. letter of discharge, settlement, court order striking off the case etc. Upon receipt of these documents and insert the relevant remarks. This service of updating your record is free of charge. You will also receive a free report following this update.

  • I've been informed that I am blacklisted by CTOS. Why?


    Contrary to popular belief, CTOS does not blacklist people or companies. CTOS only provides credit information to its subscribers. In fact, CTOS does not provide opinions or recommendations.

  • What if I'm still being rejected even after updating my record?


    Every financial institution has its own internal credit approval policied. You might not have met some of their requirements. Loans are approved based on multiple factors such as:

    • Purpose of loan
    • Source of repayment – including disposable income and ability to repay the loan
    • Your borrowings and credit history
    • Collateral offered
    • The lenders’ policies & willingness to take risk


  • I was rejected by one financial institution. Will the others do the same?


    Banks and financial institutions have their own set of lending policied and take on different levels of credit risk. An application rejected by one may be acceptable to another. However, undischarged bankrupts and wound-up companies will unlikely get loans approved regardless of which financial institutions they approach.

  • Can I prevent Credit Reporting Agencies from keeping information about me?


    No, you may not. Credit Reporting Agencies are legally empowered by the Credit Reporting Agencies (CRA) Act 2010 to collect and obtain information about you.

  • Can I delete my CTOS record?


    Records can be removed in cases of fraud and mistakes with valid proof from you. Under the requirements of the Credit Reporting Act, cases which have been settled for more than 2 years will no longer be reported.

  • What if the cases against me are in progress or have not been resolved?


    In cases like this, you have an opportunity to provide comments in order to share your side of the story.
    CTOS has a feature called, “Subject’s Comments” which allows you to provide explanations regarding any records in your CTOS report.
    You can download the “Subject’s Comment” form – click here.

  • How long will the record stay in my credit report if I have settled my debt?


    Your record will stay for another 24 months from date of settlement, as this is permissible under the CRA Act 2010. After that, it will not be disclosed in your credit report.

  • Do you need my consent before you disclose my report?


    Yes. The CRA Act 2010 stipulates that your consent is required before any CRA can release your report to third parties. The consent will be given to a CRA via the consent form/application form by the credit grantor.

  • Do I need to pay for a MyCTOS Report?


    Upon activation of your CTOS User ID, one FREE copy of the report will be sent to you. All verified users will also receive a FREE MyCTOS Report in January and July. There’s also a free notification service that alerts you of any changes in the litigation record(s) on your report.

  • Additional Forms

  • What is CTOS Score?


    The CTOS Score is a credit score for individuals that provides an evaluation of a consumer’s credit risk. The score is presented in the form of a 3-digit number ranging from 300 to 850. The higher the score, the lower the credit risk.

  • What are the benefits of having your CTOS Score?

    01
    Increase your chances of getting a loan
    A good CTOS Score can work in your favour by increasing your chances of getting approved for loans and new credit. A good credit score increases your creditworthiness in the eyes of banks and lenders. Knowing your score will tell you where you stand when it comes to credit health; you can then take measures to improve your score, especially if it falls in the lower range.

    02
    Speedier loan approval
    Scores can be delivered instantaneously, helping lenders speed up loan approvals. Many credit decisions can be made within minutes. Even a mortgage application can be approved in hours instead of weeks for borrowers who score above a lender’s “score cutoff”. Scoring also allows retail stores, Internet sites and other lenders to make “instant” credit decisions.

    03
    Facilitate personal financial planning
    If you are having trouble with debt or managing your finances in general, knowing your score can really help. With the CTOS Score, you will know what your credit health is like, and can then make decisions accordingly to manage your debt and plan your finances better. Once you go through the detailed information in your score report, you will have a better idea on where to start and what is bringing your score down the most.

    04
    Monitor the status of your credit health
    If you are planning to apply for a loan or any other types of new credit, you should know what credit information banks and lenders can see about you. Your CTOS Score is a good indicator of whether you will be eligible to receive new credit, and if you are, how fast you will be likely to receive it and at what interest rates.

    05
    More credit is available
    The use of a credit score gives lenders the confidence to offer you more credit, especially if your credit health is good and your score is in the higher range, as they now have more precise information on which to base their credit decisions on. When banks and lenders notice that you have a good score, they will be more inclined to offer you more credit and in some cases, perks and benefits like lower interest rates on repayments.

    06
    Get fairer credit decisions
    When you apply for new credit, you would want assurance that your application will be evaluated fairly. The CTOS Score will enable lenders to focus only on the facts related to credit risk, rather than their personal feelings. Factors like your gender, race, religion, nationality and marital status are not considered in credit scoring.

  • What does your score mean?


    Grade / What It Means to Lenders
    score1
    Excellent! You’re viewed very favourably by lenders.
    score2
    Very Good! You’re viewed as a prime customer.
    score3
    Good! You’re above average and viable for new credit.
    score4
    Fair. You’re below average and less viable for credit.
    score5
    Low. You may face difficulties when applying for credit.
    score6
    Poor. Your credit applications will likely be affected.
    score7
    Your score couldn’t be generated due to insufficient information.

  • How is CTOS Score calculated?

    CTOS Score is calculated based on credit information from both CCRIS and CTOS’s database. 5 factors make up CTOS Score:
     Payment History (35%)
    Whether you pay your loans on time or have missed payments in the past

     Amounts Owed (30%)
    The number of credit facilities and the amount owed to the banks
     Credit History Length (15%)
    How long have you held a credit facility (credit card, or a loan)
     Credit Mix (10%)
    Types of loan and credit cards you hold – secured (home, car loans) vs unsecured credit (credit cards, personal loans)
     New Credit (10%)
    Have you been approved for new credit facilities recently
    Sources: Banking Payment History [derived from CCRIS, Bank Negara Malaysia], CTOS Database [Legal records & Trade References].


  • How can I improve my CTOS Score?

    There’s no quick or instant method to fix a credit score. It takes some time for any new effort you’ve made to improve your score. The best advice for rebuilding credit health is to manage it responsibly over time, and to be consistent.

    Here are some tips to help improve your CTOS Score:

    Payment History

    • Pay your bills on time
    • If you’ve missed payments, get current and stay current
    • Be aware that paying off a collection account won’t remove it from your credit report
    • Contact creditors or legitimate counsellors if you have trouble making ends meet

    Amounts Owed

    • Keep balances low
    • Pay off debt
    • Don’t close unused credit cards as a short term strategy to raise your scores
    • Don’t open a number of new credit cards that you don’t need

    Credit History Length

    • Don’t open new accounts too rapidly

    Credit Mix

    • Apply for and open new credit accounts only as needed
    • Have credit cards, but manage them responsibly

    New Credit

    • Do your rate shopping for a given loan within a focused period of time
    • Re-establish your credit history if you had problems. Opening new accounts responsibly and paying them off on time wil raise your credit score in the long term.


  • Does the free report given by CTOS every year include CTOS Score?


    No. The free report only shows basic credit information. We encourage you to buy MyCTOS Score Report as it will contains your detailed credit information, which includes Banking Payment History (CCRIS & DCHEQs) and CTOS Score.

  • Why is there no score in my report?


    For a CTOS Score to be calculated, your credit report must contain enough recent credit information.
    The minimum criteria are as below:

    • Credit account updated in the last 24 months
    • Default record updated in the last 24 months
    • Adverse record updated in the last 24 months
    *The minimum scoring criteria may be satisfied by a single account or by multiple accounts on a credit file


  • Will CTOS Score change over time?


    As the information in your credit report changes, so will any new credit score based on your credit report.

  • Will it affect CTOS Score if my name is listed in a Trade Reference* record?

    *A trade reference is the payment experience information provided by a supplier, vendor, or business partner on its customer.

    Yes, it will affect your CTOS Score.  Make sure to contact the trade referee for settlement in order to help improve your score.

  • Is it important to build a credit history?


    Yes. Without a credit history, you may have a much harder time qualifying for certain credit products such as credit cards and loans. It’s essential to have a credit history, especially a one that reflects good credit behaviour, debt management and financial planning.

    If you’re a student or fresh graduate, you should start thinking about ways to begin building a healthy credit history – this will come in handy in future, especially when you need new credit or a loan for major financial investments such as purchasing property. Building a credit history takes some time, so it’s advisable to start as soon as possible.

  • Why is my CTOS Score low? I have been paying my bills on time and have no credit issues.


    The CTOS Score is generally calculated based on information in CTOS’s database and CCRIS data. The score is mainly made up of five factors, which is your payment history, amounts owed, length of credit history, credit mix and new credit.

    However, there are various other factors beyond those mentioned above that could affect your credit score, either positively or negatively.

  • Is my CTOS Score influenced by my income level?


    No, it is not. Your income level is not one of the factors used to calculate the score.

  • Why is my CTOS Score different from other credit scores?


    We capture unique information that is not readily accessible by the other credit bureaus, or the same data element may be stored or displayed differently by other credit bureaus. For example, we have the largest database of litigation records and trade references. Also, your CTOS Score is the only one in Malaysia based on the FICO® standard, which is the global benchmark for credit scoring.

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