FAQ - Frequently Asked Questions

[fa icon="plus-square"] What is a Credit Report?
When you apply for credit facilities, banks and financial institutions often verify your status with credit reporting agencies like CTOS to provide them with your credit history to help them evaluate your application. Likewise, individuals and businesses can turn to CTOS to check and monitor their own credit profiles and that of others before committing to important financial decisions.
[fa icon="plus-square"] What information is in a MyCTOS Report?
A CTOS Self-Check Report is comprehensive, detailing identity verification, business exposure, directorships and business ownerships. It also contains details of legal actions, case statuses as well as bankruptcy information. Finally, the report also includes subject's comments (if applicable).
[fa icon="plus-square"] Where does CTOS get the information from?
CTOS collects information from various public sources that include:
  • National Registration Department (NRD)
  • Registrar of Societies
  • Publications of legal proceedings and notices in newspapers and government gazettes
  • Companies Commission of Malaysia (CCM)
  • Malaysia Insolvency Department
  • Subsribers' contributions of litigation records
[fa icon="plus-square"] How can i get my a MyCTOS Report?

You would first need to register in order for you to obtain your CTOS User ID. Once your CTOS User ID is activated, you can access your report at anytime over the Internet or via the CTOS smartphone app.

You can get more details and register by visiting our MyCTOS page - click here.



[fa icon="plus-square"] Does CTOS decide wether to approve my loans and credit applications?
No. CTOS only provides credit information to our subscribers. Any decision regarding the approval or rejection is done by the lenders themselves.
[fa icon="plus-square"] My loan has just been rejected and i was told it is a CTOS issue. Why?
There might be something in your Credit Report that needs your attention. You would need to obtain a CTOS Self-Check Report to ensure your information is accurate and up to date.
[fa icon="plus-square"] What if the information in MyCTOS Report is wrong? What can I do?
It is your right and responsibility to update the information in your CTOS Self-Check Report. All you need to do is contact our customer service representative at 03-2722 8833 or sarus@ctos.com.my and explain your concern. The officer may require you to provide documentary proof of settlements or conclusions i.e. letter of discharge, settlement, court order striking off the case etc. Upon receipt of these documents and insert the relevant remarks. This service of updating your record is free of charge. You will also receive a free report following this update.
[fa icon="plus-square"] I've been informed that i am blacklisted by CTOS. Why?
Contrary to popular belief, CTOS does not blacklist people or companies. CTOS only provides credit information to its subscribers. In fact, CTOS does not provide opinions or recommendations.
[fa icon="plus-square"] What if I'm still being rejected even after updating my record?
Every financial institution has its own internal credit approval policied. You might not have met some of their requirements. Loans are approved based on multiple factors such as:
  • Purpose of loan
  • Source of repayment - including disposable income and ability to repay the loan
  • Your borrowings and credit history
  • Collateral offered
  • The lenders' policies & willingness to take risk
[fa icon="plus-square"] I was rejected by one financial institution. Will the others do the same?
Banks and financial institutions have their own set of lending policied and take on different levels of credit risk. An application rejected by one may be acceptable to another. However, undischarged bankrupts and wound-up companies will unlikely get loans approved regardless of which financial institutions they approach.
[fa icon="plus-square"] Can I prevent Credit Reporting Agencies from keeping information about me?
No, you may not. Credit Reporting Agencies are legally empowered by the Credit Reporting Agencies (CRA) Act 2010 to collect and obtain information about you.
[fa icon="plus-square"] Can I delete my CTOS record?
Records can be removed in cases of fraud and mistakes with valid proof from you. Under the requirements of the Credit Reporting Act, cases which have been settled for more than 2 years will no longer be reported.
[fa icon="plus-square"] What if the cases against me are in progress or have not been resolved?

In cases like this, you have an opportunity to provide commments in order to share your side of the story.
CTOS has a feature called, "Subject's Comments" which allows you to provide explanations regarding any records in your CTOS report.

You can download the "Subject's Comment" form - click here.

[fa icon="plus-square"] If I have settled my debt, how long will the record stay in my credit report?
Your record will stay for another 24 months from date of settlement, as this is permissible under the CRA Act 2010. After that, it will not be disclosed in your credit report.
[fa icon="plus-square"] Do you need my consent before you disclose my report?
Yes. The CRA Act 2010 stipulates that your consent is required before any CRA can release your report to third parties. The consent will be given to a CRA via the consent form/application form by the credit grantor.
[fa icon="plus-square"] Do I need to pay for a MyCTOS Report?
No. CTOS only provides credit information to our subscribers. Any decision regarding the approval or rejection is done by the lenders themselves.